Informativa sui rimborsi
At AFTERFADE BV we aim for satisfied customers. If you are not completely satisfied with your purchase, you can use your legal right of withdrawal under the conditions below.
1. Right of withdrawal
As a consumer you have the right to withdraw from your order within 14 calendar days of receipt, without giving any reason. To use this right, notify AFTERFADE BV within this period by email (info@afterfade.be) or WhatsApp (+32 499 14 36 96). After notifying us you have an additional 14 calendar days to return the goods.
2. Return conditions
To qualify for a refund, returned goods must be complete, returned in the original packaging where possible, include all supplied accessories, and be in a condition that allows the nature, characteristics and functioning of the product to be established. You may inspect the product as you would in a physical shop; if it has been used beyond what is necessary, a reduction in value may be charged.
3. Exceptions to the right of withdrawal
In accordance with Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply to: products manufactured to the consumer's specifications; personalised products; sealed goods that are unsuitable for return for health or hygiene reasons once the seal is broken; and goods that after delivery are irrevocably mixed with other products.
For sealed coatings, cleaners and other chemical products, the right of withdrawal lapses once the seal has been broken.
4. Registering a return
Returns must be registered before shipping, by email (info@afterfade.be) or WhatsApp (+32 499 14 36 96), stating your name, order number, the product you wish to return, and optionally the reason. You will then receive return instructions. Unregistered returns may be delayed in processing.
5. Return costs
The direct cost of returning goods is borne by the customer. AFTERFADE BV bears the return costs only if the wrong product was delivered, the product arrived damaged, the product has a manufacturing defect, or the law provides otherwise.
6. Return address
The return address is communicated after your return request has been approved and registered. AFTERFADE BV may direct returns to a specific return address or logistics partner.
7. Refund
After receiving and checking the returned goods, AFTERFADE BV will process the refund, covering the purchase price and the standard delivery costs of the original shipment. Extra costs for premium delivery options are not refunded. Refunds are made via the original payment method unless agreed otherwise, within 14 calendar days of the withdrawal notification. We may withhold the refund until the goods have been received or you have proven they were returned.
8. Exchanges
To exchange a product, contact info@afterfade.be or WhatsApp +32 499 14 36 96. Exchanges depend on available stock; price differences or additional shipping costs may be charged.
9. Damaged, defective or wrong products
Received a damaged, defective or wrong product? Contact us as soon as possible with your order number, a clear description of the problem, and where possible photos of the product and packaging. AFTERFADE BV will investigate and offer an appropriate solution such as replacement, repair, refund or other suitable compensation.
10. Loss during return transport
We recommend using a tracked shipping method for returns. AFTERFADE BV is not liable for returns lost or damaged in transit when the return was not organised by AFTERFADE BV.
11. Contact
AFTERFADE BV
Schaffensesteenweg 132
3583 Paal, Belgium
Email: info@afterfade.be
Website: www.afterfade.be
Company number: BE 1038.625.619
WhatsApp: +32 499 14 36 96
Last updated: 17 July 2026