Pro Lounge partner terms

Last updated: 17 October 2026

These terms apply between AFTERFADE BV, Schaffensesteenweg 132, 3583 Paal, Belgium, BE 1038.625.619 ("AfterFade", "we") and every business we approve as a Pro Lounge partner ("you").

1. What these terms cover

1.1 These terms govern the partnership and every Pro Lounge order. Points are governed by the points terms at /pages/lounge-terms, which prevail on anything about points. Where these terms say nothing, our general Terms of Service on afterfade.be apply; where they conflict, these terms prevail.

1.2 The Pro Lounge is for businesses only. You confirm that you act for your trade or business, so consumer rules, including the 14-day right of withdrawal, do not apply.

2. Becoming a partner

2.1 Businesses anywhere in Europe can apply. Ordering through the lounge is currently available for delivery addresses in the European Union only.

2.2 We decide on every application at our discretion and do not have to give a reason for declining one.

2.3 The information you give us, including your company name, country and VAT number, must be accurate. Tell us promptly when it changes.

2.4 Your account belongs to your business and cannot be transferred. You are responsible for every order placed through it.

3. Trade prices

3.1 Your trade prices are shown in the lounge, excl. VAT. We set them and may change them at any time. The price shown when you pay is the price for that order.

3.2 An obvious error in a price or product description does not bind us.

3.3 Your trade prices are confidential (see section 11).

3.4 Trade prices are for products you use in your own work for your customers. The Pro Lounge is a programme for professionals who apply AfterFade products, not a reseller programme.

4. Ordering and payment

4.1 Every lounge order is paid in full at purchase, in our secure checkout. There are no payment terms, no credit and no goods on consignment.

4.2 We may refuse or cancel an order, in full or in part, in case of suspected fraud or misuse, a pricing error, or when we cannot supply a product, and then refund what you paid for the part we do not deliver.

4.3 Lounge orders are delivered to the default address on your account, which must be in the country we approved you for.

4.4 Goods remain our property until they have been paid in full.

5. VAT

5.1 Partners in Belgium always pay Belgian VAT at 21%.

5.2 Partners in another EU country with a VAT number we have verified through the EU's VIES system are invoiced without VAT under the reverse-charge rules. You then account for the VAT yourself.

5.3 Partners in another EU country without a verified VAT number pay VAT.

5.4 If VAT was not charged because your information was incorrect or outdated, you owe us that VAT and any related fines or interest.

6. Shipping and delivery

6.1 Shipping is calculated per order and shown before you pay. Shipping is free when the products in your order (excl. VAT, shipping and free rewards) come to €250 or more.

6.2 Dispatch and delivery times are indicative. A delay gives no right to compensation, except in case of our intent or gross negligence.

6.3 Stock and lead times may vary. We do not guarantee the availability of any product or quantity.

6.4 Risk passes to you on delivery.

7. Points and rewards

You earn points on paid lounge orders and can spend them on free AfterFade products, which only ship with a paid order and are capped per order. Points have no cash value. Everything else about points is set out in the points terms at /pages/lounge-terms.

8. Photos and videos of your work

8.1 You may send us photos and videos of your work; points for approved content are set out in the points terms. We may decline any content and are not obliged to use it.

8.2 By sending content you grant us a free, non-exclusive, worldwide licence to use, edit, crop, caption and translate it in our marketing, advertising, website, emails and social media, with or without naming you. Once we have published content, this licence is permanent and cannot be withdrawn, so published ads and posts do not have to be taken down.

8.3 You confirm that you own the content or have the right to license it, and that every person who can be identified in it, and the owner of every property that can be identified in it, has agreed to its use for these purposes. You will indemnify us against any claim that this is not so.

9. Using and describing the product

9.1 Use AfterFade products only as instructed on the label, in the data sheets and in our application steps: prepare the surface with Prep+, follow the steps and respect the curing time.

9.2 Do not make claims about the product that we do not make. In particular, never claim that it makes a surface glossy or gives a high-gloss finish. It brings the original colour back to life with a satin sheen.

9.3 Never promise delivery dates on our behalf.

9.4 Products bought through the lounge are for use in your own work and are not for resale, online or offline. Leaving an opened product with the customer you did the work for, as part of that job, is not resale. If you want to sell AfterFade products, ask us about a separate agreement.

9.5 Never repack, relabel or dilute AfterFade products.

10. Your work for your own customers

When you apply AfterFade products for your customers, you alone are responsible for assessing the surface and its suitability, for testing the product on a small area first, for your workmanship, and for your agreement with your customer, including any price, promise or guarantee you give. Our responsibility is limited to the product itself, under sections 13 and 14.

11. Confidentiality

11.1 Your trade prices, the contents of the lounge and any information we mark as confidential are for your business only. Do not publish or share them with anyone outside your business, except where the law requires it.

11.2 This obligation continues for two years after the partnership ends.

12. Your prices and our brand

12.1 You are free to set the prices you charge your customers for your work.

12.2 You may advertise your services anywhere, including online and in search engines, as long as it is clear that you are an independent business and not AfterFade.

12.3 You may say that you are an AfterFade partner or use AfterFade products, and you may use the logos and material we provide, unaltered and in line with our brand guidance.

12.4 You may not register or use a domain name, social media handle, company name or trademark that contains "AfterFade" or something confusingly similar, or suggest that you are AfterFade or speak for us.

12.5 When the partnership ends, stop presenting yourself as an AfterFade partner and remove our logos and material within 30 days.

13. Defects, wrong goods and returns

13.1 Report goods that arrive damaged, defective, incomplete or wrong to info@afterfade.be within 7 days of delivery, with your order number and photos of the goods and packaging. We then replace or refund them, at our choice, and arrange any return at our expense. A defect that could not reasonably be seen on delivery must be reported in the same way promptly after you discover it.

13.2 Any other return is at our discretion, only for unopened goods in a condition we can sell again, and at your expense. Opened coatings, cleaners and other chemical products cannot be returned.

13.3 When goods are refunded, points are adjusted under the points terms.

14. Liability

14.1 Our total liability for any order is limited to the amount invoiced for that order.

14.2 We are not liable for indirect or consequential loss, including loss of profit or customers, the expense of redoing work, or claims by your customers, nor for loss caused by use contrary to our instructions, your workmanship or claims you make that we do not make.

14.3 You will indemnify us against claims by third parties arising from your work, your claims about the product or your breach of these terms.

14.4 Nothing in these terms limits liability for fraud, intent, gross negligence, death or personal injury, or any other liability that cannot be limited by law.

14.5 We are not liable for delays or failures caused by circumstances beyond our reasonable control.

15. Suspending and ending the partnership

15.1 You may end the partnership at any time by email.

15.2 We may end it at any time by giving you 30 days' notice by email.

15.3 We may suspend your account or end the partnership immediately for false information, misuse of your account, points or our brand, misleading product claims, reselling products bought through the lounge, sharing confidential information, or any other breach of these terms.

15.4 When the partnership ends, your lounge access closes, paid orders are delivered, and points are handled under the points terms. Sections 8.2, 8.3, 11, 12.5, 14 and 16 continue to apply. Ending the partnership gives neither side a right to compensation, to the extent the law allows.

16. General

16.1 We are independent businesses. The partnership is not a franchise, agency, distribution concession or joint venture, and you have no right to act or make commitments in our name.

16.2 Personal data is processed as described in the Pro Lounge section of our privacy policy.

16.3 We may change these terms. We email you at least 30 days before a material change takes effect, and you may end the partnership if you do not agree. The current version is always on this page.

16.4 These terms are governed by Belgian law. The Vienna Sales Convention (CISG) does not apply. Disputes go to the courts competent for our registered office.

16.5 If these terms are published in other languages, the English version prevails.

16.6 Questions about these terms or the partnership: info@afterfade.be.